IMS is a full service technology business that provides computer repair/maintenance, warranty work, computer upgrades, networking installation and consultation for mid-size businesses, local governments and the education market in the mid-Missouri area. The company also provides system management and contractual labor for business, government or education facilities.
The company also provides system management and contractual service. The services are grouped into six broad categories.
Management and Contractual Labor Agreements
The company provides system management and contractual labor for businesses, local governments and school districts that are not large enough to hire an in-house IT staff. Many times it is more cost-effective for an organization to contract for professional services rather than hire or train employees.
Service agreements include:
- Network installation/maintenance
- Hardware repair/maintenance
- Firewall installation/maintenance
- Research/consultation for new services or upgrades.
Service is becoming more and more important to customers as they select a computer. Every computer ever built will eventually need service. As a customer-focused business, IMS has developed a complete diagnostic and repair department for any computer. IMS technicians are certified through a variety of sources such as:
- Microsoft Certification, A+ Hardware Certification
- Acer Server and Desktop Certification
- Novel Network Certification
- Apple Service Certification
- HP Printer, Desktop and Server Certification
Differentiated from “service” or “warranty,” which is basically the process of fixing something that is not working correctly, upgrades and reconfigurations focus on making something working properly even better. As technology moves continuously forward, the ability to upgrade a PC system is an important part of being a full-service PC service center.
A growing segment of the information market is networking, the process of connecting two or more PCs in a business, school or home environment. Network installation involves in-depth consulting, proper development of hardware, installation, system setup, testing and troubleshooting. IMS offers both wire and wireless, and fiber network systems.